Gaia (9).JPG
G E T   S U P P O R T

Frequently Asked Questions

Quick Start Guide


  • ​Connect the AC Mains to the DAC​ power socket inlet
  • Switch on the power. Once the AC supply is on, the DAC will be in Standby mode (Standby LED shall be on)
  • Press on the Standby button once to turn on the DAC (Standby LED shall switch off)
  • Select USB Input, the respective LED shall switch on
  • Note: DENAFRIPS DAC USB input require the USB cable to carry +5V supply. The DAC uses the USB cable power supply as logical input to switch on the USB receiver chip via the internal Linear Power Supply. In the event of USB input is not selected, the USB receiver chip supply will be cut off to reduce possible interference of USB to the rest of the Input signals
  • Boot up the computer, i.e. Laptop / Desktop / Streamer
  • Connects the USB cable from the computer to the DAC
  • Unzip the USB Driver
  • Execute the driver installation, follow the on-screen instructions
  • USB DAC shall be detected and driver installation will proceed automatically
  • Select USB DAC as output source (vary depending on the software used, i.e. Roon, JRiver, JPlay, Foobar etc)
  • Play your favorite music, and, Enjoy the music!​




Factory Burn-In


All DENAFRIPS DACs are factory burn-in for at least 100 hours with comprehensive Audio Precision Tests, QAQC tests performed prior packing & shipment.




36 Months Warranty, Peace of Mind


Comprehensive Warranty Coverage Peace of mind Warranty! While each component is measured and verified to be in perfect working condition before shipping to your home, sometimes things still go wrong. Which is why we offer our Peace of Mind warranty that covers any manufacturing defect for three years after the product arrives to your door. The balance of the warranty is also transferable from the original owner to the second owner. Please contact us at support@denafrips.com with the new owners information and serial number for this coverage to be applied. Note: Tampering with the product will void the warranty. All DENAFRIPS products purchased from the Authorized Distributor are covered under this policy. Customer shall bear the import duties and taxes whenever applicable. Refer to Authorized Distributor warranty terms.




Transferable Warranty


Warranty of DENAFRIPS DAC purchased from the Authorized Distributor is transferable. Please email to notify us the new owner of your pre-loved DAC.




HDMI i2s Pin Configuration


i2s has no industry standard. Customer who choose the use i2s has to configure the pinout correctly to get the right sound. A good way to check the sound correctness is to compare the output of SPDIF and i2s of the same transport.

Please note that the HDMI port of DENAFRIPS DAC is not a typical multimedia HDMI port. It's a purpose-built i2s port. Please do not connect it to the typical multimedia HDMI port (i.e. Bluray player/TV etc).




USB Cable


DENAFRIPS DAC USB module is powered by its internal regulated, low noise, low ripple, high speed linear power supply. However, it needs the USB cable to supply the +5vdc as a logic signal to trigger the internal power supply to the USB module. This design is intentional for best sound quality consideration.




MAC OS Setup


A quick setup guide is published here: https://www.denafrips.com/mac-os




DSP Upgrade Guide





Windows OS Setup


A quick setup guide is published here: https://www.denafrips.com/win-os https://www.denafrips.com/audirvana-studio





Product Manuals, USB Drivers

PONTUS II


User Manual




VENUS II


User Manual




TERMINATOR


User Manual




ARES II


User Manual




USB Driver (For Windows PC)


USB Driver




TERMINATOR-PLUS


User Manual





Question? Get In Touch With Us.

Thank you. We have received your support request. We shall response within 24-48hrs.