Warning: Grey Market Products
- Jul 27, 2019
- 1 min read
Hello guys,
Thank you for your support throughout the years. It's coming to 3 years since we established and expanded the business globally. It was you who supported our business that keep us alive and growing.
It has come to our attention that some customers had mistakenly bought our products from the grey market sellers.
Please be informed that we do not have any other sales channel except for Vinshine Audio Singapore and their partners listed in the website.
Products sold from unauthorized sources like eBay/AliExpress/Amazon do not carry a warranty from us. We cannot guarantee the unauthorized sources product origin, whether it is previously used, refurbished or counterfeit. The product may not be as described and/or performed as per the product listing. Please purchase from the authorized source Vinshine Audio. All products are shipped in DENAFRIPS original packaging with warranty support. If you are in doubt, please reach out to us.
Say no to Grey Market Products!
Thank you.
Sincerely,
DENAFRIPS TEAM
I purchased an Ares II from a retailer in Melbourne, Australia, January 2022. When I contacted Vinshine to upgrade firmware, I was told I had a grey market unit and they couldn't assist me any further. No response or help from the retailer either. Extremely annoying that I have a unit that is essentially worthless. These units should never have been available other than through proper channels.